Below are commonly asked questions about UNT's online learning management system, Canvas.
If your question can't be answered here, please contact the Faculty Helpdesk at (940) 369-7394, email@example.com, or come and see us during our normal hours in the Support and Services Building 162K.
Instructors have the ability to access Canvas's "undelete" page, where they can restore assignments, discussions, quizzes, and other items that were accidentally deleted. To access this page, instructors should go to their course, and then insert "undelete" in the last portion of the URL at the top of their page. An example of this URL is https://unt.instructure.com/courses/12345/undelete.
Instructure performs maintenance on the 1st and 3rd Thursday of each month between 1:05am and 3:05am if necessary. Even though the maintenance window is scheduled for 2 hours, users are not likely to experience downtime for more than a few minutes, however users should plan to schedule their activities accordingly.
Personal pronouns display after your name in various areas in Canvas, including:
You can select your personal pronouns by using the following steps:
There could be several different reasons why students cannot see a course or a course's content:
You will no longer have the ability to add users to your course after the end date has been reached. If you would like to add another instructor to your concluded course, you may email the Faculty Helpdesk with the following information:
Note: The request must come from the instructor of note of the course.
Once the end date of a course has been reached, students will no longer have access to a course's content. In order to give a student who needs access to a course's content to finish an incomplete in the course, email the Faculty Helpdesk with the following information:
Note: The request must come from the instructor of note of the course.
While there isn't a log of submissions for each student, you can view a record of pages a student has accessed in a student's Access Report:
Canvas offers several options for ensuring accessibility, like the Accessibility Checker; this tool analyzes whether written content can be understood by students with visual and auditory impairments.
You may also schedule a consultation with an accessibility specialist by completing a form. Make sure you check the box next to "Accessibility" under the Consultation Categories box.
The CLEAR website is also a knowledgeable resource for anyone seeking to design an accessible course according to UNT's standards.
According to the Canvas Community, Canvas officially supports the following screen reader and browser combinations:
Official browser support means that these browsers are actively tested against Canvas code. Canvas may be able to be used in any other browser or screen reader not listed, but official support is not provided.
If a student (or several students) miss a due date or needs an extension, you can allow the student(s) to access an item with a new due date by following the steps below.
By default, when Canvas embeds a video in the Rich Text Editor of an assignment (or other content), an inline preview of a video is added. If the video you would like to embed does not have a preview image already set or misrepresents the video, you have the option to remove this preview image. To disable inline previews for videos, follow these instructions:
That depends! Every Canvas user is responsible for setting up their Notification preferences. If a user does not go into their Canvas account and choose how they want notifications to be sent to their UNT e-mail (or any other contact method they list in Canvas), there are no guarantees for how they will be notified of changes or messages in Canvas. Faculty cannot view or change a student's method for receiving notifications, but they can advise their students to set up notifications early in the semester. Visit the Canvas Guides website for instructions on how to set up student notifications and similar instructions on how to set up instructor notifications.
Canvas has a video explaining notifications. Graphics within Canvas have changed since the video was made, but the video's instructions still apply. Skip to the 2 minute, 30 seconds mark within the video for a Notifications tutorial.
Note: When your students log in to Canvas for the first time, they will be reminded by the system to update their Notifications.
You can tell students about the importance of setting up notifications. You can also opt to show recent Announcements on your course homepage:
To obtain a list of emails of students enrolled in your course, please follow the steps below:
You will be prompted to download a CSV file which includes a column for students’ emails.
Once your Canvas course has been created, in the Sidebar of the course's home page, click the Publish button (Image 5).
Note: You cannot unpublish a course after students submit assignments in the course.
To copy content from one of your courses into another, follow the steps below:
The default setting in Canvas will not allow students to attach files in new discussion topics, discussion replies, and discussions within course groups. There are two places you can enable this setting: either through the "Course Details" tab in Settings or through the Discussions page.
Instructors often assign a graded discussion based on student groups. When they grade these discussions in the SpeedGrader, the instructors expect to be able to view the specific posts made by individual students in the group. However, depending on how they set this option up, SpeedGrader will not accommodate this and instead will prompt instructors to view the entire discussion which makes grading very tedious. To ensure the graded discussion is set up correctly, follow these instructions:
First, you will need to establish groups in your course so you can assign discussions to those groups:
Note: It is important that you create groups inside of the group set in Canvas. If you do not create groups within a group set, when you assign a discussion or assignment to a group, it will be assigned to students in the group set if they are not assigned to a group - which usually means all student. This will make it difficult to grade individual students.
Now that you have created your groups, you can assign a group discussion:
Once students start to engage with the discussion, you can view each individual student's posts and comments when you access their name in SpeedGrader.
A student may not be able to view a file you have uploaded to an assignment or module because the assignment or module are not published, the file itself is not published in the Files link, the folder the file is in is not published, or it is possible that you have set the file to not be visible in student files. Check to make sure the green arrow appears next to the assignment or module, the file, and the file folder.
There are a couple of different ways to upload a file in a course and include it in an assignment. The recommended way utilizes the following instructions:
This method is recommended as opposed to uploading a file and copying and pasting the file's URL in an assignment. When this method is used, if the course is then copied for a later semester, the file will not be able to be accessed since the file is not located in the new semester's Canvas course. Files can also be uploaded from the Files link in Canvas and then selected from the "Files" tab of the Rich Content Editor when editing an assignment, quiz, etc.
Note: Always make sure that the file and file folder you upload is published if you would like students to view it.
Similar to Blackboard’s capability to weigh grades within the Grade Center, Canvas offers instructors a simple way to assign values to different assignment types within a course. To take advantage of this feature, follow the Canvas Community’s guide on weighting grades
Weighted grades in Canvas do not occupy a second column; it modifies the total column. These weights can be removed at any time, and added back just as easily.
By default, students can see a high, low, and median score grade distribution for graded assignments with 5 or more submissions (pictured below).
You can hide this feature from students by following these steps:
Note: Instructors will still be able to view the grade distribution graphs after this option is disabled.
You have the ability to hide the "Total" column from students. To do this, follow the steps below:
Note: If you hide this column, students will not be able to use the "What If" feature on their "Grades" page. This option allows students to explore what grades they need to earn in upcoming assignments and assessments in order to receive the total course grade they desire.
"Treat Ungraded as 0" is a visual change and does not affect any grades. This setting shows the change in Gradebook calculations if ungraded assignments were given scores of zero. Enabling this setting has no effect outside of the Gradebook; students cannot see any difference in their grade pages. When the "Treat Ungraded as 0" setting is enabled, assignments that do not have a grade will be treated as if a student received a score of zero. You can disable this setting in the Gradebook at any time.
Even when this setting is enabled, Canvas will not populate zeros in the Gradebook. Dashes will still display for each student submission. This feature affects the configuration of the Total Column in the Gradebook, which also applies to CSV Exports. The CSV file displays columns for the Current and Final scores: the Current score reflects the total while ignoring unsubmitted assignments (option disabled), and the Final score counts unsubmitted assignments as zero (option enabled).
On the students' end, if an instructor chooses to "Treat ungraded assignments as zero" in a courses gradebook, students have to manually uncheck a box to not "Calculate only based on graded assignments" (Image 9) to see the same grade total in the course that the instructor sees (to be on the same page as the instructor concerning the grade they are earning in a course). The default on the student side is a check in the box regardless of the setting chosen by the instructor.
If you are using a rubric to grade an assignment and you would like the points assigned to be calculated in the Gradebook, you will need to checkmark the option in the rubric when you are adding it to the assignment. To do this:
If you have already created or added the rubric to an assignment or discussion, you can edit the rubric by clicking the pencil icon that can be found in the top right of the rubric.
Note: To add, view, and make changes to the rubric for discussion assignments, you will need to open the discussion assignment and click on the three vertical dots on the top right. In the dropdown, click "Add Rubric" if you have not already or "Show Rubric" if you already added one.
When creating a page within Canvas, instructors have the option to open a page to be edited by students (see the Canvas Community's guide on how to create a page under "Edit Page Settings"). Students can then treat the page like a Wiki, and any changes can be undone by an instructor through the page history.
To view the previous version of a page and/or revert the page back to the way it was in the past, follow instructions on how to manage page history.
To set up a quiz in Canvas that requires students to use LockDown Browser, follow these steps:
No, this capability is not available within Canvas.
When the Plagiarism Framework is enabled on an assignment and after a student has submitted the assignment, either a gray or colored icon will appear in the relevant box in the Gradebook (Image 10). The distinctions are as follows:
LockDown Browser does not cache image or media files and, as a result, Canvas may have difficulty loading the quiz. This issue can be fixed by changing a setting in the Canvas quiz following these instructions:
This fix will make it easier for Canvas to load the quiz since questions will display one at a time. The problem can worsen if WiFi is being used due to limited bandwidth. If the issue persists, please contact the Faculty Helpdesk through email or 940-369-7394.