Classroom featuring multiple flat panel displays and projectors

Scope and Level of Service

We are funded by the Learning Support Fee to maintain the instructional technology (IT & AV) in General Purpose Classrooms at the University of North Texas.

Classroom Services Overview

Services Provided

All DSI Tech-supported spaces are able to receive the services listed below.

  • Monitoring and maintenance of instructional technology
  • On-demand multi-modal support of equipment
  • Coordinate common technology goals with other departments
  • Train for instructional technology use during office hours
  • Supply cables, adapters, and wireless presenters

Operational Standards

Classrooms are monitored by staff during business hours for correct operation, and monitored for security by UNT Police after hours.

  • Room technology is monitored for correct operation in real time
  • Room technology and environment is evaluated on site every 250 operating hours or every 90 days, whichever comes first
  • Time to repair equipment malfunction, except in catastrophic failure, is typically at first class break or within 24 hours
  • Instructor assistance is typically handled via telephone and remote control
  • In-person technical support is available during operating hours, with a typical response time of 10 minutes (30 minutes for Discovery Park)

Does my classroom have a...

Use our Classroom Search tool to find what equipment is available to use in the room you are teaching from.

Classroom Technology Overview

Basic Equipment

Each DSI Tech-supported space has at least these minimum equipment standards to support instructional activities.

  • Instructor computer
  • Data projector
  • Projection surface
  • Laptop computer video and sound connection
  • Portable 2-in-1 document camera and webcam
  • Speaker system
  • Battery backup in case of power failure

Additional Supported Equipment 

Some larger DSI Tech-supported spaces have additional equipment to enhance the teaching experience. The space may or may not include all listed items. 

  • Wireless microphone transmitter and receiver (with charging dock)
  • Desk mounted visualizer document camera
  • Second independently controllable data projector (and computer monitor)
  • Experiment camera
  • Fixed instructor camera or pan tilt and zoom instructor camera
  • Full-coverage ceiling microphones

Common Service Referrals

We will happily redirect concerns for classroom services not provided by DSI Tech to the appropriate department.


Issue Responsible Party Phone Website
Canvas, Respondus, iClicker, other instructional software CLEAR Faculty Helpdesk 940 - 369 - 7394 DSI CLEAR Faculty Helpdesk
Ceiling tiles, HVAC, custodial services, locked rooms Facilities Work Control 940 - 565 - 2700 UNT Facilities
Scheduling, course or event information, moving classrooms Office of the Registrar 940 - 565 - 2111 Registrar Contact Information
Student organization room booking & scheduling Union Student Support 940 - 565 - 3805 Student Affairs - Plan an Event
Safety, security, emergency information, evacuation protocols Risk Management Services

940 - 369 - 6153

Risk Management



Contact DSI Tech

DSI Support Hub

Submit a support request through the link above, or contact us via phone, email, or in-person.